Frequently Asked Questions
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Q: How can you offer such low pricing compared to other repair services in the area?
A: Most of our work comes in via recommendations and repeat business; we don’t have to spend a massive amount on advertising. We have no shop front so costs are low; all work is undertaken in our workshop in Ranaghat. We also believe in charging a fair price for the work we do.
A: Most of our work comes in via recommendations and repeat business; we don’t have to spend a massive amount on advertising. We have no shop front so costs are low; all work is undertaken in our workshop in Ranaghat. We also believe in charging a fair price for the work we do.
Q: Is my computer going to be sent somewhere for repair?
A: No absolutely not, we undertake all repairs here in our workshop or in your home.
A: No absolutely not, we undertake all repairs here in our workshop or in your home.
Q: Will I get a specific appointment time?
A: Yes, we will give you a specific appointment time and we’ll do our best to call around 20 minutes ahead of arrival to let you know that we are on our way to you.
A: Yes, we will give you a specific appointment time and we’ll do our best to call around 20 minutes ahead of arrival to let you know that we are on our way to you.
Q: Are there any requirements for a home visit?
A: We require a person of 18 years or over to be present throughout the home visit. Our Engineers must be given full access to all equipment that needs fixing or setting up as well as your consent and co–operation to enter your home. It goes without saying that our Engineers must be provided with a safe working environment, working space and sufficient electrical power.
A: We require a person of 18 years or over to be present throughout the home visit. Our Engineers must be given full access to all equipment that needs fixing or setting up as well as your consent and co–operation to enter your home. It goes without saying that our Engineers must be provided with a safe working environment, working space and sufficient electrical power.
Q: Are my personal details safe?
A: Your personal details are safe with us and your privacy is guaranteed - we do not sell or give any personal data to third parties. Any personal details that we hold are held solely by us to enable us to provide our services to you.
A: Your personal details are safe with us and your privacy is guaranteed - we do not sell or give any personal data to third parties. Any personal details that we hold are held solely by us to enable us to provide our services to you.
Q: What type of warranty do you provide on your service?
A: Your satisfaction and peace of mind is at the center of our Ethos. We warranty all of the work we carry out, remotely, at home or in your business, or over the phone. In case something goes wrong with our service, our service are guaranteed for 15 days.
A: Your satisfaction and peace of mind is at the center of our Ethos. We warranty all of the work we carry out, remotely, at home or in your business, or over the phone. In case something goes wrong with our service, our service are guaranteed for 15 days.
Q: How do you provide the services?
A: Our services are carried out in various ways to suit you, making it easy for you to get the help you need. We can visit you at your home or business at a time to suit you. Alternatively, we can carry out a remote service over the internet or phone.
A: Our services are carried out in various ways to suit you, making it easy for you to get the help you need. We can visit you at your home or business at a time to suit you. Alternatively, we can carry out a remote service over the internet or phone.
Q: Will you charge me if you don't fix the problem?
A: We operate a clear and upfront pricing policy and do not have a 'no-fix, no-fee' element. We are computer support specialists and are confident of resolving the vast majority of computer issues. In the rare occasions there is any doubt that we will be unable to assist, we will not book an engineer to visit you and you will therefore not incur any charges.
A: We operate a clear and upfront pricing policy and do not have a 'no-fix, no-fee' element. We are computer support specialists and are confident of resolving the vast majority of computer issues. In the rare occasions there is any doubt that we will be unable to assist, we will not book an engineer to visit you and you will therefore not incur any charges.
Q: Will you remove any of my equipment from home or business?
A: Our aim is to resolve 99% of issues at the customer's home or business premises. In rare occasions, we will agree with you to take away the computer for the fitting of a specialist replacement part or running further diagnosis tests. Your peace of mind and security is of paramount importance to us and we will agree costs in advance before going ahead and will keep you up to date every step of the way. Your data will be kept safe and secure at all times.
A: Our aim is to resolve 99% of issues at the customer's home or business premises. In rare occasions, we will agree with you to take away the computer for the fitting of a specialist replacement part or running further diagnosis tests. Your peace of mind and security is of paramount importance to us and we will agree costs in advance before going ahead and will keep you up to date every step of the way. Your data will be kept safe and secure at all times.
Remote Support FAQ
Q: How much does remote support cost?
A: We can carry out remote support on a Pay As You Go (PAYG) basis, no matter how long it takes. Remote Support is a great way of getting help without waiting for a call out.
A: We can carry out remote support on a Pay As You Go (PAYG) basis, no matter how long it takes. Remote Support is a great way of getting help without waiting for a call out.
Q: What is remote support?
A: Most issues these days are fixed using remote support. It’s a very handy way of fixing problems quickly and efficiently and has been used for many years in the business IT world. Remote support is when your Engineer takes control of your computer by logging into it via your internet connection. It is totally safe and secure and we can only take remote control of your computer with your permission – we can’t access your computer unless you initiate the request to us and you can terminate the connection at any time. Our remote support systems are powered by Teamviewer - one of the quickest and most secure systems currently available.
A: Most issues these days are fixed using remote support. It’s a very handy way of fixing problems quickly and efficiently and has been used for many years in the business IT world. Remote support is when your Engineer takes control of your computer by logging into it via your internet connection. It is totally safe and secure and we can only take remote control of your computer with your permission – we can’t access your computer unless you initiate the request to us and you can terminate the connection at any time. Our remote support systems are powered by Teamviewer - one of the quickest and most secure systems currently available.
Q: How does remote support work?
A: Using remote support is quick and easy. When we need to connect to your computer we’ll send a request on–screen asking your permission to take remote control. Click the link to allow us access to your computer and your Engineer will then take control of your mouse and keyboard. You’ll see us moving your mouse on screen. You have the option to end the session at any time, and once we’re finished, the software we use to manage the process automatically expires and is deleted from your computer. Don't worry - your Engineers will be on hand to talk you through the process, or via the chat window - whichever you prefer.
A: Using remote support is quick and easy. When we need to connect to your computer we’ll send a request on–screen asking your permission to take remote control. Click the link to allow us access to your computer and your Engineer will then take control of your mouse and keyboard. You’ll see us moving your mouse on screen. You have the option to end the session at any time, and once we’re finished, the software we use to manage the process automatically expires and is deleted from your computer. Don't worry - your Engineers will be on hand to talk you through the process, or via the chat window - whichever you prefer.
Q: Is remote support safe?
A: Remote support is a secure and very safe method of fixing your computer. Your Engineers are highly trained and we follow strict procedures when accessing your computer so that you can sit back, relax and watch while we sort the problem out for you. Before we carry out any support procedure, we will always advise you to back up your important data such as music, photos, movies and documents first. If you don’t know how, just ask us — we’re here to help.
A: Remote support is a secure and very safe method of fixing your computer. Your Engineers are highly trained and we follow strict procedures when accessing your computer so that you can sit back, relax and watch while we sort the problem out for you. Before we carry out any support procedure, we will always advise you to back up your important data such as music, photos, movies and documents first. If you don’t know how, just ask us — we’re here to help.
Q: What are the benefits of Remote Support?
- There is no waiting for a service engineer to arrive at your home or office to repair your PC.
- You can let the engineer see the problem as it occurs in real-time.
- With remote support you do not have to wait for a engineer to arrive or lug your computer to your local computer store.
- Remote support allows you get your PC issues fixed wherever you are; whether you are on holiday or on a business trip. Our engineer can login to your computer to fix your PC or laptop problems remotely.
Q: Does my computer meet the minimum requirements for remote or over the phone support?
A: These are the specifications that you need for us to be able to assist you remotely or over the phone. If you’re not sure or don’t know where to check on your machine, just call us for advice.
A: These are the specifications that you need for us to be able to assist you remotely or over the phone. If you’re not sure or don’t know where to check on your machine, just call us for advice.
- Recommended browsers are Windows® Internet Explorer® 7.0 or higher, Safari 5 and above or Firefox 5 and above
- A working broadband internet connection or 3G connection. If yours isn’t working — don’t worry, we’ll do our best to talk you through getting you connected again
- An Ethernet or wireless port and a compatible modem or, where applicable, wireless router
- A processor speed of 1.2Ghz or above
- 256 MB RAM
- Microsoft® Windows® XP operating system or above.